Privacy Policy — k9wn

1Who We Are

k9wn ("k9wn", "we", "us", "our") operates the online gaming platform accessible at https://k9wn.app. k9wn is the data controller responsible for the personal information collected from users ("you", "your") who register and use the platform. For the purposes of this Privacy Policy, k9wn is the entity that determines the means and purposes of processing your personal data.

This Privacy Policy applies to all data processing activities conducted through the k9wn website and any associated mobile-optimised interfaces. It covers all users based in Pakistan and elsewhere who access k9wn's services, including residents of Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other cities across Pakistan.

If you have any questions about this Privacy Policy or k9wn's data practices, you may contact us at: [email protected]

2Data We Collect

k9wn collects personal data through several channels: account registration, identity verification, payment processing, platform usage, and customer support interactions. The categories of data we collect include:

3How We Use Your Data

k9wn uses collected personal data for the following specific purposes:

• Account Management: Creating, maintaining, and securing your k9wn account, including authentication via k9wn Login and password management.
• Transaction Processing: Processing deposits via JazzCash and Easypaisa, bank transfers, and USDT, and handling PKR withdrawal requests to your nominated payment method.
• Identity Verification (KYC): Verifying your age (18+) and identity in compliance with responsible gaming obligations and anti-money laundering requirements.
• Platform Personalisation: Remembering your game preferences, displaying relevant promotions, and tailoring your k9wn experience based on historical usage patterns.
• Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct described in k9wn's Terms & Conditions.
• Customer Support: Responding to queries, resolving disputes, and maintaining records of support interactions for quality assurance.
• Legal Compliance: Meeting applicable legal, regulatory, and reporting obligations, including responding to lawful requests from competent authorities.
• Responsible Gaming: Monitoring usage patterns to identify potential problem gambling behaviours and administering deposit limits, self-exclusion, and other player protection tools.
• Communications: Sending transactional notifications (deposit confirmations, withdrawal receipts, security alerts) and, where consented, promotional communications about k9wn offers.

k9wn will not use your personal data for any purpose incompatible with those listed above without providing prior notice and, where required, obtaining your consent.

4Legal Basis for Processing

k9wn processes personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform the contract with you — operating your k9wn account, processing bets, and handling payments — is conducted on the basis of contractual necessity.
• Legal Obligation: KYC verification, age confirmation, and anti-money laundering checks are conducted in fulfilment of applicable legal obligations.
• Legitimate Interests: Fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring are conducted based on k9wn's legitimate interests, provided these do not override your fundamental rights.
• Consent: Where k9wn relies on consent — such as for marketing communications — you may withdraw that consent at any time by contacting k9wn support at [email protected] or updating your account notification preferences.

5Data Sharing

k9wn does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data may be shared with the following categories of recipients strictly on a need-to-know basis:

• Payment Processors: JazzCash, Easypaisa, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) receive transaction data necessary to complete deposits and withdrawals.
• Game Software Providers: Licensed game providers (e.g., Evolution Gaming, Pragmatic Play, PG Soft) may receive anonymised session data to facilitate game delivery. These providers operate under their own data processing agreements with k9wn.
• Identity Verification Services: Third-party KYC service providers may receive identity documents to facilitate age and identity verification. All such providers are contractually bound to confidentiality obligations.
• Regulatory & Law Enforcement Authorities: k9wn will disclose personal data to competent authorities when required to do so by applicable law, court order, or legitimate regulatory request.
• Technical Infrastructure Providers: Cloud hosting, content delivery, and cybersecurity providers that support k9wn's technical infrastructure process data under strict data processing agreements.

6Cookies & Tracking

k9wn uses cookies and similar tracking technologies to operate the platform effectively, maintain session security, and analyse usage patterns. The types of cookies used include:

• Essential Cookies: Required for the platform to function. These include session authentication tokens for k9wn Login, security cookies, and load-balancing cookies. These cannot be disabled without impacting platform functionality.
• Analytics Cookies: Used to understand how users interact with k9wn — pages visited, time spent, navigation paths. This data is aggregated and used to improve the platform experience. Analytics data does not identify individual users.
• Preference Cookies: Store your language preference, display settings, and remembered login details (if "Remember Me" is enabled).
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and session hijacking.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log into and use k9wn. k9wn does not use third-party advertising cookies or behavioural targeting cookies.

7Data Retention

k9wn retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:

• Active Account Data: Retained for the duration of your k9wn account's active status plus a minimum of five (5) years following account closure to comply with financial record-keeping obligations.
• KYC Documents: Retained for a minimum of five (5) years from the date of submission to satisfy anti-money laundering record-keeping requirements.
• Transaction Records: Deposit and withdrawal records, including JazzCash and Easypaisa transaction references, are retained for a minimum of five (5) years.
• Support Communications: Live chat transcripts and support tickets are retained for three (3) years.
• Technical Logs: IP address and access logs are retained for twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

8Data Security

k9wn implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and k9wn's servers
• Encrypted storage of passwords using modern one-way hashing algorithms — k9wn staff cannot view your password in plain text
• Two-factor authentication (OTP) available to all k9wn users for account login
• Strict access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits and penetration testing of k9wn's technical infrastructure
• Anomaly detection systems that flag unusual login patterns or transaction behaviour

Notwithstanding the above, no internet transmission or electronic storage system is 100% secure. k9wn cannot guarantee absolute security and accepts no liability for data breaches resulting from circumstances outside its reasonable control. In the event of a significant data breach affecting your personal data, k9wn will notify affected users and relevant authorities as required by applicable law.

9Your Rights

Subject to applicable law and k9wn's legitimate interests and legal obligations, you have the following rights in relation to your personal data held by k9wn:

• Right of Access: You may request a copy of the personal data k9wn holds about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data.
• Right of Erasure: You may request deletion of your personal data where k9wn no longer has a lawful basis to retain it. Note that retention requirements related to financial records and KYC obligations may prevent full erasure.
• Right to Restrict Processing: You may request that k9wn restrict processing of your data in certain circumstances, such as while a rectification request is being reviewed.
• Right to Object: You may object to processing based on legitimate interests. k9wn will consider the objection and cease processing unless compelling legitimate grounds override your interests.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact k9wn at [email protected]. k9wn will respond to verified requests within thirty (30) days. k9wn may require identity verification before actioning any data rights request.

10Children's Privacy

k9wn is an adults-only platform. Access to k9wn is strictly prohibited for individuals under the age of 18 years. k9wn does not knowingly collect personal data from minors. If k9wn discovers that a user is under 18, the account will be immediately suspended, all funds will be held pending investigation, and any personal data collected will be deleted in accordance with applicable data protection requirements.

Parents or guardians who believe a minor has registered on k9wn should contact k9wn immediately at [email protected] to request investigation and account closure.

11Third-Party Services

The k9wn platform integrates third-party services including game software providers, payment processors, and analytics tools. These third parties may process certain data in connection with their service delivery to k9wn. k9wn requires all third-party processors to enter into data processing agreements that obligate them to handle your data in a manner consistent with this Privacy Policy.

k9wn's Privacy Policy does not govern the data practices of third-party websites or services that may be referenced on the platform. Users are encouraged to review the privacy policies of any third-party service they interact with independently of k9wn.

12Policy Updates

k9wn reserves the right to update this Privacy Policy at any time. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Material changes to this Privacy Policy — particularly those that expand the purposes for which your data is processed or alter your rights — will be communicated via email to your registered address or via a prominent notice on the k9wn platform prior to taking effect.

Continued use of k9wn following notification of a Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should cease using k9wn and request account closure.

13Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or k9wn's data processing practices, please contact the k9wn privacy team:

k9wn is committed to resolving privacy concerns promptly and fairly. If you feel your concern has not been adequately addressed, you retain the right to escalate the matter to an appropriate supervisory authority in your jurisdiction.